Returns and Refunds

General Returns Policy

You may return most new, unopened items sold and fulfilled by Deer Star Productions LLC within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Calculating Your Refund

The following conditions and exceptions apply.

Partial refunds:

• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

Receiving a Refund

We will issue a refund after we receive and process your return.

You can expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you do not receive a refund within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

If you paid by Credit Card your refund will go to your credit card and generally takes 3 - 5 business days after your return is processed. If you paid by Bank Account EFT or Bank draft your refund will go to our bank account and will take up to 10 business days after your return is processed.

Exchanges

If you received a faulty item and need to exchange it for the same item, please contact us to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once we receive them.

Non-Returnable Items

Deer Star Productions LLC does not accept returns of any product missing the serial number or UPC, Downloadable Music or downloaded software products.