Shipping Policy

ORDER PROCESSING:

Shipment delivery is calculated from the day the order ships, not from the day the order is placed or received for processing. Orders are typically shipped within 48 hours of receipt on business days. Saturday and Sunday are not considered business days.

SHIPPING OPTIONS:

Rush Delivery:

• $6.95 Shipping & Handling plus $1 per additional item, Shipped USPS Priority Mail, allow 5-7 days for delivery to most domestic destinations. Price includes delivery confirmation. No Insurance.

UPS Ground:

• $8.45 Shipping & Handling plus $1 per item. Packages Insured. Tracking Number. Delivery in 1-5 days in the Continental U.S. after order is shipped. Delivery times to other states or territories may vary.

Expedited:

• UPS Next Day Air and UPS 2nd Day Air. All orders will be processed and shipped by the following business day after the order is received. 

LOST SHIPMENTS:

If you do not receive your order within the standard delivery time allowed (USPS Priority and UPS only) - please contact us. If the order is not located after 5 business days, you may request a refund or re-shipment of the order. We can not place claims on shipment that are more than 30 days old. If your package does not arrive within the specified delivery time, contact us ASAP to ensure the claim is placed within the 30 day time period.

DELAYS:

Please provide your correct billing address if you are shipping somewhere else. The billing address must match what your credit card company has on file for the street address and zip code. If it does not, the credit card transaction will return to us declined and we will need to e-mail you for this information causing a delay.

 DAMAGED PRODUCT SHIPMENTS:

We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise is damaged during shipment. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. The shipping company will be contacted for visual inspection of the merchandise and packaging. We will then issue credit for the amount of any confirmed damaged merchandise.

 BACKORDERS:

Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. In this event, we will give you an estimated time of restock availability. You may cancel the out-of-stock products, hold shipment of your entire order until the out-of-stock product is available, or receive a partial shipment of the available products first, and the out-of-stock products when they are available. No additional shipping charges will be incurred by the customer for partial shipments due to out-of-stock products ordered.

INTERNATIONAL SHIPMENTS:

• DEER STAR PRODUCTIONS LLC is not responsible for packages held by Customs.
• DEER STAR PRODUCTIONS LLC does not pay for International Duty taxes or Value Added tax. If a shipment incurs any such charges the customer is responsible. 
• DEER STAR PRODUCTIONS LLC is not responsible for brokerage fees incurred on International Shipments. These fees, whether charged by a private or Customs appointed broker, are the sole responsibility of the customer.